• Our [Privacy Policy](https://butterela.com/privacy) incorporated by reference in these Terms of Service, sets out how we will use the personal information you provide to us. By using this Website, you agree to be bound by the Privacy Policy and warrant that all data provided by you is accurate and up to date.
• As an Indian Food manufacturer, it is our top priority to protect your privacy. We know the connotation of disclosing personal information while buying online products may be somewhat disconcerting and that makes us want to work harder to ensure your privacy is protected.
• Although you are dealing virtually online, we are an Indian company, and therefore we adhere to the strict national standards in India. The national privacy standards in India are expanding and can be read in Personal Data Protection Bill 2019 along with Reasonable Security Practices and Procedures and Sensitive Personal Data or Information Rule 2011.
• We do collect personal information about you to fill your prescription orders or provide you with any other person or company, and we pledge to maintain the confidentiality of that information. Although you are our customers. We do not sell, rent or give away the information you have entrusted to us.
• This Privacy Policy describes how we collect and use the personal information you provide us on our application, website, by email, or telephone. It also describes the choices available to you regarding our use of your personal information and how you may access, delete, and update this information.
• Applicability

This Privacy Policy shall apply to the Users and Vendors registered with BUTTERELA

• Privacy and Security

We have strict policies and procedures in place to safeguard privacy and security when you disclose personal information to us. Our application and website are encrypted and both secured to ensure private data transferred to us meets the standards set by our Privacy Officer.

Your personal information, including the data contained in our computers database and transferred to us online, is protected from unauthorized access. Its use is restricted to employees who have a legitimate business need and reason for accessing the information. All employees of BUTTERELA are required to adhere to the privacy standards we have established and to follow all applicable laws and regulations.

We strictly adhere to the requirements of the data protection law established in India and this Privacy Policy is published by:

• • Section 43 A of the Information Technology Act, 2000;
  • Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the "SPI Rules"); and.
  • Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

Employees are strictly prohibited from accessing and/or disclosing your personal information without previous authorization. All employees are aware that failing to maintain the confidentiality of personal information at all times will result in immediate and appropriate disciplinary action.

This Privacy Policy is applicable with immediate effect as and when you register with BUTTERELA by clicking the “I Accept” button. Any information provided by you to BUTTERELA is subject to this Privacy Policy.

• Types and Use of Personal Information Collected

The personal information we collect from you (as a User) and about you is used to provide you to provide the products you have requested. This information varies depending on whether you are a user or a prospective user. Examples of personal information we may collect from you or about you include but are not limited to your name, email address, physical address, telephone number, and credit card or debit card information.

The personal information we collect from you and about we are is used for our e-platform butterela.com and to provide products to you as per your order.

The information may be obtained from a telephone or email conversation. We maintain personal information regarding your transactions with BUTTERELA and we may request additional information to provide you with our products and services.

When visiting BUTTERELA, you are doing so anonymously and privately without revealing any personal information. We do not collect information that could identify you personally unless you choose to provide it voluntarily.

The choice is always yours when it comes to providing us with your personal information. However, deciding to withhold details may limit our ability to provide you with the products and services we offer. If we cannot move forward with your order based on the information you have provided, we may ask for additional details to facilitate the process.

• Choice to Opt-Out

You may access your personal information at any point by logging into your online account on our application or website. If you no longer wish to receive our marketing materials, you may opt-out of receiving them by following the instructions on how to unsubscribe or by emailing us at support@butterela.com

• When We May Disclose Information

BUTTERELA respects the confidentiality of your personal information. There are circumstances in which we may disclose to third parties the information we have about you to conduct our business, including processing a prescription transaction or medical services that you request or authorize. We will make these disclosures only when they are permitted or required by law. These disclosures may include providing information in response to a request by regulatory or governmental authorities, other administrators, auditors, or consultants.

We disclose the required information of customers to Users to make that convenient for them to place orders, write reviews, and comments, and give ratings. Further, some of the information of customers will be disclosed to our Supply Partners, so customers can have the benefit of getting quick delivery of the product.

We do not rent, sell, or disclose any of your personal information, regardless of whether you are a current or former customer, your privacy is maintained. Should your relationship with BUTTERELA end, we will continue to limit disclosures of your personal information by our stated privacy policy and practices just as we do for those who maintain a continuing relationship with us.

• Accessing and Updating Your Personal Information

You may request a change or update your personal information by visiting the “My Account” section on our website or application or emailing Customer Service at support@butterela.com If you or a person authorized on your behalf wish to cancel your account or request that we no longer use your information to provide you with our services, please email Customer Service at support@butterela.com BUTTEELA  will retain your information for as long as your account is active or is needed to provide services. We will keep and use your personal information to adhere to legal obligations, settle disputes, and enforce or apply our terms of use or terms and conditions of supply and other agreements.

• Cookie Policy

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies.

BUTTERELA uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyze your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties. You can control the use of cookies at the browser level. Our website may still be used if you choose to reject cookies, however, your ability to use certain features may be limited.

• Changes to the BUTTERELA Privacy Policy

Any future changes made to our privacy policy will be posted on this page, our home page, and other places where we deem it necessary. We may also choose to notify you by e-mail, when appropriate.

• Last Updated Date: 15/4/2023
• Contact Information and Grievance Redressal:

If you have questions about this Privacy Policy, please contact our customer service at support@butterela.com By the Information Technology Act 2000 the and rules made there under, the name and contact details of the Grievance Officer are provided below:

Name: Mr. Sanket Shinde.

Email: support@butterela.com

Time: Mon-Sat (9:00 - 18:00).

Registered Address: Pune